Frequently Asked Questions
How long will it take for my order to arrive?
Because each item is custom-made, production usually takes 2–7 business days. Peak periods can add 2–3 business days. Shipping begins after production and varies by destination and the method available at checkout. Remote-area Standard delivery can take 30–45 calendar days. You’ll receive tracking when your order ships.
Why does custom apparel take longer than standard stores?
Each item is made on demand after you order instead of being pulled from mass-produced inventory. Printing, cutting, sewing, and quality checks usually take 2–7 business days, with an extra 2–3 business days possible during peak periods. This process helps reduce unsold inventory and waste.
Will I get a tracking number for my order?
Yes. As soon as your items are printed, packaged, and handed to the carrier, you’ll automatically receive an email or SMS notification with a tracking link.
My order has multiple items, will they arrive together?
Products can finish manufacturing at different times, so we may ship items separately to get them to you faster. If that happens, you’ll receive a separate tracking number for each package at no extra cost.
What is your return policy?
Our products are custom-printed on demand, so returns, exchanges, and refunds aren’t available for buyer’s remorse, incorrect sizing, change of mind, accidental orders, incorrect checkout addresses, or items already in production or shipped. For damage, defects, misprints, or incorrect items, contact support@keezywear.shop within 5 calendar days of delivery with your order number, a description, clear photos, and packaging photos when relevant. Claims are reviewed within 24–48 hours. Approved refunds are processed within 3 business days, followed by your bank or payment provider’s posting time. Don’t mail items to the manufacturer unless we instruct you to do so.
How do I track my order?
Once your order has shipped, you’ll receive an email with tracking information. Use the tracking link to check your package status at any time.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Shopify Payments for a secure checkout experience.
Can I return or exchange an item?
Because our products are custom-made to order, we don’t accept returns or exchanges for buyer’s remorse, choosing the wrong size, change of mind, accidental orders, or an incorrect checkout address. If your item arrives damaged, defective, misprinted, or incorrect, contact support@keezywear.shop within 5 calendar days of delivery with your order number, a description, and clear photos so we can review the claim.
Do you offer international shipping?
Yes. International shipping is available to supported destinations shown at checkout. Rates, carriers, and delivery times vary by destination. Remote-area Standard delivery can take 30–45 calendar days.
How do I contact customer support?
Contact us at support@keezywear.shop. Include your order number and a clear description of the issue so we can help as quickly as possible.